An Example of The Grandmother Test

We hear from a client who provides proof that our Grandmother Test really does work!

 

At Care Opticians, we always keep in mind the core ethos of our business – The Grandmother Test. The Grandmother Test reminds us of the level of care that every individual deserves from every member of our team. It is based on the principle that with every client we visit, we treat them as we would want our own relative to be treated, at all times. This has been the cornerstone of the quality of care that we provide – and it works! We are very proud of our Grandmother Test.

We are so touched every time we hear about our services making a difference to someone’s life. We  recently had a lady writing to our Solent team about how impressed she was with our service – and we think it serves as great proof of our Grandmother Test. This is what she wrote:

“My relative Miss DT is in her nineties and has been unable to leave the house since the Covid-19 lockdowns began in March 2020. In April 2021 her regular eye test was well overdue and it was evident that her eyesight was deteriorating. However, her local optician said they were unable to offer home visits.

We found Care Opticians online and a phone call to their office assured us that they could provide home visits to a wide area along the coast. Jacky was very friendly and helpful on the phone and made an appointment for Andrew, the Optometrist, to call at a convenient time.

We were impressed at the range of tests Andrew was able to carry out in our home using modern technology. He also brought a range of glasses frames and other vision aids for us to try. Because she is entitled to free NHS eye tests, Miss DT only had to pay for a new pair of glasses, which were reasonably priced, and for a new magnifier she had chosen.

A couple of weeks later later Jacky called round to hand deliver the glasses and to make sure they fitted well. Both Andrew and Jacky were friendly and professional, explaining everything clearly and patiently. We are very pleased with this whole service, which makes such a difference for people unable to get out and about. We have been telling all our family and friends about Care Opticians and have no hesitation in recommending them.”

We would like to thank Caroline, for sending us these kind words. It’s great to know that we were able to provide Miss DT with the care she needed.

If you, or a loved one is unable to get to the high street, please give us a call on 0203 418 8488 to find out if you qualify, and if we are operating in your area, we will try our best to provide an NHS funded eye test in the comfort of your own home.

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